Contact information
CONTACT US
VelZure — We Are Here. Always.
At VelZure, every conversation matters. Whether you have a question about your order, need styling guidance, or simply want to connect with our team — we are here and ready to serve you with the same level of excellence that defines everything we do. You are not just a customer. You are part of the VelZure family.
Get in Touch
We would love to hear from you. Reach out through any of the channels below and our dedicated client services team will respond with speed, precision, and care.
support@velzure.com
For order inquiries, returns, exchanges, and general questions.
We respond to every email within 24 hours — because your time deserves respect.
📱 Social Media
Follow us, message us, and be part of the VelZure community.
- Instagram: @velzureofficial
- TikTok: @velzureofficial
- Facebook: VelZure Official
⏰ Client Services Hours
Monday — Friday: 9:00 AM — 6:00 PM
Saturday: 10:00 AM — 4:00 PM
Sunday: Closed
All times are in Eastern Standard Time (EST).
📦 Order Inquiries
Have a question about your order status, shipping, or delivery? Please have your order number ready when contacting us so we can assist you as quickly as possible.
💬 We Promise You This
Every message sent to VelZure is read, valued, and responded to personally. We do not believe in automated responses or making our clients feel like a number. When you reach out to VelZure — a real person who cares about your experience will be on the other side.
That is the VelZure standard. 👑
For returns and refunds please refer to our Return & Refund Policy. For shipping information please refer to our Shipping Policy.
VelZure — Not made for everyone. Crafted for those who expect nothing less than excellence.