Refund policy
RETURN & REFUND POLICY
VelZure — Elite Standards. Absolute Assurance.
At VelZure, we hold every garment to the highest standard of craftsmanship — and we hold ourselves to the same standard in serving you. Your satisfaction is not just a priority; it is a promise. If for any reason your purchase does not meet your expectations, we are here to make it right with the same level of care and precision that goes into every piece we create.
Eligibility & Timeframe
We proudly accept returns within 14 days of confirmed delivery. To honour a return, all items must be presented in their original, unworn, and unaltered condition — tags intact, packaging preserved, and free from signs of use. We trust our clientele to uphold the same standards we set for ourselves.
The Refund Process
Upon receiving and carefully inspecting your returned item, our team will notify you of the outcome within 2 business days. Approved refunds are processed swiftly — within 5 to 7 business days — returned directly to your original payment method. We believe your time is as valuable as your investment in VelZure.
Exchanges
Should you require a different size or colour, we welcome exchanges within 14 days of delivery, subject to current availability. Simply reach out to our team before dispatching your item and we will guide you through the process seamlessly.
Damaged or Incorrect Orders
In the rare event that your order arrives damaged, defective, or incorrect, we ask that you contact us within 48 hours of delivery accompanied by clear photographs. VelZure will assume full responsibility — covering all associated costs and ensuring swift resolution. This is our standard. This is our word.
Final Sale Items
Out of respect for our craft and our clientele, the following items are considered final sale and are not eligible for return or exchange — sale and discounted pieces, gift cards, and any customized or made-to-order garments.
Initiating a Return
To begin the return process, contact our dedicated client services team at support@velzure.com with your order number and a brief description of your concern. Our team will respond within 24 hours with precise instructions tailored to your situation. Every case is handled with discretion, urgency, and respect.
Return Shipping
At VelZure, we believe that a premium experience does not end at the point of purchase — it extends through every interaction you have with our brand. That is why we are proud to cover all return shipping costs, no questions asked. Simply contact our client services team, and we will provide you with a prepaid return label directly to your inbox. Returning with VelZure is effortless, complimentary, and handled with the same elegance you expect from us.
This policy is effective as of June 2026 and is subject to revision at VelZure's discretion. Any updates will be communicated transparently and reflected on this page.
VelZure — Not made for everyone. Crafted for those who expect nothing less than excellence.